FAQ sandbox


How do I place an order?
Find the item you want, select the quantity, and then click the "Add to Bag" button. When you've finished browsing and are ready to check out, go to your shopping bag at the top right corner of your screen and click the "My Bag" icon. Make sure all the products and quantities in your bag are correct and click the "Checkout" button to continue. We'll take you to a protected server where you'll enter and confirm your billing, shipping and payment information.

How do I see and manage what's in my bag?
To see and manage the contents of your bag, go to your shopping bag at the top right corner of your screen and click the "My Bag" icon. From there you can adjust item quantities, remove items and add a note to your order.

What forms of payment does Steepologie.com accept?
We accept the following forms of payment: Visa, MasterCard, American Express, Discover credit cards, Apple Pay, and PayPal.

How do I use a special offer/discount code?
From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the "Discount" field in the right hand column during checkout. Your special offer/discount will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us through the footer of our website.

Can I order a gift certificate/card?
Yes. It comes in the form of a Steepologie Gift Card, which makes a wonderful gift. You can also send a Steepologie eGift Card which will be delivered within 12 hours of ordering.

Will I be charged tax?
It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping. We currently only collection sales tax on deliveries within the State of Washington.

I live outside the United States. Can I still place an order?
Yes!

How can I check my Steepologie.com order status?
You may check your order status in any of the following ways:
Log in to your Steepologie.com account here or by clicking "MY ACCOUNT" in the header of our website, then click on an order number.
Refer to your shipping confirmation email for information about how to track your order

How does the subscription program work?
You can sign up for recurring deliveries of select Steepologie.com products, saving you the time and effort of logging on to place each order individually. The items you subscribe to will be delivered to your door at the interval you select. You can manage your subscriptions online, including scheduling deliveries and modifying your orders.

Which items can I subscribe to?
Items that you can subscribe to have an "Add to Subscription" button on the item's individual page.

What is the iBlend program and how do I participate?
You can sign up for the Steepologie iBlend program and get curated tea delivered directly to your home each month. It typically includes a pure tea and a couple of select additions that pair well with the pure tea and is painstakingly chosen by our tea experts each month for you to enjoy.

When will my order ship?
Orders are shipped Monday through Friday, excluding legal holidays. Steepologie.com makes every effort to ship your order within 24 hours of receiving it. We utilize different shipping carriers to provide you the best possible service.

How do I track my order to know where it is in transit?
Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment. You may also log into "MY ACCOUNT" in the header of our website and select order history, then click on an order number to view tracking information for that order.

Can I choose the carrier for my shipment?
No. Steepologie.com uses a variety of carrier services to deliver packages, including UPS and the U.S. Postal Service. The choice of carrier is determined by the level of service selected, destination, and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.

When available, what are the terms and conditions of Free Shipping Offers?
Free shipping may be available with certain offers and promotions. Free Shipping Offers apply to Standard Shipping within the United States.Your Free Shipping discount will appear on your receipt review page. Free Shipping Offers cannot be combined with other special offers.

How do I receive Free Shipping Offers and other promotions?
All orders for delivery in the United States of $50 or more excluding tax qualify for free shipping, excluding some products and destinations. To get updates on new or limited time shipping promotions, sign up for the Steepologie email in the footer of our website.

How is the tea packaged?
All teas are shipped in aroma-tight sealed Steepologie bags. The bags are re-sealable.

How can I order teas to be mixed together?
Since all teas are individually packed we are unable to do this, but you can mix them yourself once the tea arrives.

How can I obtain a forgotten login and/or password?
Your login is the email address you used to apply. To have your password resent, click on the "Forgot your password?" on the "MY ACCOUNT" page in the header of our website.

Is there a fee to be in the Steepologie Points program?
No, there is no membership fee to participate in Steepologie Points.

Do I need to sign up on the app or on the website? Is there a difference?
You can join the program on our website or in the store. There is no difference in membership if you join online or in the store.

Can more than one person share an account?
No. Sorry, a membership account and rewards within that account cannot be transferred to another account and cannot be shared with family members, friends or others at this time.

What is a Point and how do I earn one?
A Point is a way to keep track of your progress toward rewards and benefits earned as a member of the Steepologie Rewards program. You earn 1 point for every dollar spent in our store or online.

I have other questions about the Points program. How can I learn more?
Read more here or contact us in the footer of our website.