How do I place an order?

You can order at , on our Apple App HERE, or in our Seattle retail outlet. If you have any questions, please click the green help button in the lower right hand corner of our website.

I placed an order and I want to cancel, what do I do?

Once an order is placed, unless by accident within 24 hours of notifying in customer support, it cannot be cancelled. Our orders are freshly blended and orders go directly to blending. Once you receive your order, your more than welcome to return it, unopened for a full refund minus shipping.

How do I see and manage what's in my cart?

To see and manage the contents of your cart, go to your shopping cart at the top right corner of your screen and click the cart icon. From there you can adjust item quantities, remove items and add a note to your order.

What forms of payment does accept? Do you accept returns?

We accept Visa, MasterCard, American Express, Discover credit cards, Apple Pay, PayPal, Bitcoin and Amazon Pay. We accept returns on teaware within 30 days of purchase with receipt for unused items (less any S&H charges incurred, promo, or discounts applied). Any product containing tea cannot be returned due to it being a consumable.

How do I use a special offer/discount code?

From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the "Discount" field in the right hand column during checkout (on our mobile website you need to open the order summary field during checkout). Your special offer/discount will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us through the green help button in the bottom right corner of our website. Please note that special offer/discount codes cannot be combined with other special offers or discount codes (only one per order). Discount codes/gift cards earned through our rewards program are eligible for discounts on loose leaf tea only (not teaware, drinks, kits, etc.).

Rewards points will expire after 6 months. Steepologie will always apply the oldest points towards your any reward you redeem regardless of the tier. If your account is closed for any reason, your points will expire 6 months from the calendar month in which your account was closed.

Can I order a gift certificate/card?

Yes. If ordered in-store it comes in the form of a physical Steepologie Gift Card, which makes a wonderful gift. You can also send a Steepologie eGift Card through our website, which will be delivered via email within 12 hours of ordering.

Will I be charged tax?

It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping. We currently only collection sales tax on deliveries within the State of Washington.

I live outside the United States. Can I still place an order?

Yes! We ship orders outside the United States via the USPS and DHL. The customer is responsible for any duties or taxes applied by their government.

How can I check my order status?

You may check your order status in any of the following ways: Log in to your account by clicking "MY ACCOUNT" in the header of our website, then click on an order number. Refer to your shipping confirmation email for information about how to track your order

When will my order ship?

Orders are shipped Monday through Friday, excluding legal holidays. makes every effort to ship your order within 1 business day receiving it. We utilize different shipping carriers to provide you the best possible service.

How do I track my order to know where it is in transit?

Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment. You may also log into "MY ACCOUNT" in the header of our website and select order history, then click on an order number to view tracking information for that order.

Can I choose the carrier for my shipment?

No. uses a variety of carrier services to deliver packages, including UPS and the U.S. Postal Service. The choice of carrier is determined by the level of service selected, destination, and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.

When available, what are the terms and conditions of Free Shipping Offers?

Free shipping may be available with certain offers and promotions. Free Shipping Offers apply to Standard Shipping within the United States.Your Free Shipping discount will appear on your receipt review page. Free Shipping Offers cannot be combined with other special offers.

How do I receive Free Shipping Offers and other promotions??

From time-to-time we offer all orders for delivery in the United States of $50 or more excluding tax qualify for free shipping, excluding some products and destinations. To get updates on new or limited time shipping promotions, sign up for the Steepologie email in the footer of our website.

How is the tea packaged?

All loose leaf teas are shipped in aroma-tight heat sealed mylar Steepologie bags (or in a tin if applicable) and all hand bagged teas are shipped in aroma-tight sealed tins. The bags and tins are re-sealable. All of our loose leaf teas are sold in 2 oz increments, so if you order 2 2-ounces we will send you a 4 ounce package of fresh loose leaf tea unless otherwise requested during checkout.

How can I order teas to be mixed together?

Since all teas are individually packed we are unable to do this, but you can mix them yourself once the tea arrives.

How can I obtain a forgotten login and/or password?

Your login is the email address you used to apply. To have your password resent, click on the "Forgot your password?" on the account page accessible in the header of our website.

Where are you located?

Our retail locations are at 1905 4th Ave Seattle WA 98101 (steps from Pike Place Market), Southcenter Mall (Tukwila, WA), Ala Moana Center (Honolulu, HI) Alderwood Mall (Lynnwood, WA) and 3420 Fremont Ave N Seattle WA 98103 (steps from the Fremont Troll).

What are your hours?

Our Seattle and Fremont stores are open every day from 9 am to 8 pm and our mall locations follow mall hours.

I have questions - how can I contact you?

Click on the green help button in the lower right hand of our website and we'll get to you pronto!

Where are your teas from?

Our teas are sourced from around the world (China, India, Japan, Egypt, South Africa, Sri Lanka, Kenya, etc.) and all blending is done in the United States.

What is your In Store Return and Exchange Policy?

We accept returns and exchanges in our retail stores for products purchased in the retails stores. Returns and Exchanges are valid within 30 days of the original purchase date. Products must be sealed and unopened for loose leaf tea and for accessories they must be in original condition and with all original packaging. Returns and exchanges will only be honored for Store Credit Only. Online purchases cannot be returned to retail stores.