FAQ

Here are commonly asked questions. If you have any additional questions please fell free to contact us by clicking the green help button in the lower right corner of our website.
How do I place an order?

Find the teas you want, select the amount, and click "Add to Bag". When you're ready to check out, click your shopping bag at the top right corner of your screen. Then click the "Checkout" button to continue. Then enter and confirm your billing, shipping and payment information.

How do I see and manage what's in my bag?

To see and manage the contents of your bag, go to your shopping bag at the top right corner of your screen and click the "My Bag" icon. From there you can adjust item quantities, remove items and add a note to your order.

What forms of payment does Steepologie.com accept? Do you accept returns?

We accept Visa, MasterCard, American Express, Discover credit cards, Apple Pay, PayPal, Bitcoin and Amazon Pay. We accept returns on teaware within 30 days of purchase with receipt for unused items (less any S&H charges incurred, promo, or discounts applied). Any product containing tea cannot be returned due to it being a consumable.

How do I use a special offer/discount code?

From time to time we may offer special discounts or promotions through unique promo codes. If you have a promo code, simply enter it in the "Discount" field in the right hand column during checkout. Your special offer/discount will be applied to your purchase. If you have difficulty entering the code, or it does not apply the proper discount, please contact us through the green help button in the bottom right corner of our website

Can I order a gift certificate/card?

Yes. It comes in the form of a Steepologie Gift Card, which makes a wonderful gift. You can also send a Steepologie eGift Card which will be delivered within 12 hours of ordering.

Will I be charged tax?

It depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts required by law, which may include both merchandise and other services such as gift wrap and shipping. We currently only collection sales tax on deliveries within the State of Washington.

I live outside the United States. Can I still place an order?

Yes! We ship orders outside the United States via the USPS and DHL.

How can I check my Steepologie.com order status?

You may check your order status in any of the following ways: Log in to your Steepologie.com account by clicking "MY ACCOUNT" in the header of our website, then click on an order number. Refer to your shipping confirmation email for information about how to track your order

How does the subscription program work?

You can sign up for recurring deliveries of select Steepologie.com products, saving you the time and effort of logging on to place each order individually. The items you subscribe to will be delivered to your door at the interval you select. You can manage your subscriptions online, including scheduling deliveries and modifying your orders.

Which items can I subscribe to?

Items that you can subscribe to have an "Add to Subscription" button on the item's individual page. We also have Steep Crate (4 different teas each month) and Skinny Steep subscription options.

What is the Endless Steep program and how do I participate?

You can sign up for the Steepologie Endless Steep program in-store only.

When will my order ship?

Orders are shipped Monday through Friday, excluding legal holidays. Steepologie.com makes every effort to ship your order within 24 hours of receiving it. We utilize different shipping carriers to provide you the best possible service.

How do I track my order to know where it is in transit?

Every time you place an order, you'll receive an email from us notifying you of its status. The shipment confirmation email will include a link to track the shipment. You may also log into "MY ACCOUNT" in the header of our website and select order history, then click on an order number to view tracking information for that order.

Can I choose the carrier for my shipment?

No. Steepologie.com uses a variety of carrier services to deliver packages, including UPS and the U.S. Postal Service. The choice of carrier is determined by the level of service selected, destination, and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.

When available, what are the terms and conditions of Free Shipping Offers?

Free shipping may be available with certain offers and promotions. Free Shipping Offers apply to Standard Shipping within the United States.Your Free Shipping discount will appear on your receipt review page. Free Shipping Offers cannot be combined with other special offers.

How do I receive Free Shipping Offers and other promotions??

From time-to-time we offer all orders for delivery in the United States of $50 or more excluding tax qualify for free shipping, excluding some products and destinations. To get updates on new or limited time shipping promotions, sign up for the Steepologie email in the footer of our website.

How is the tea packaged?

All teas are shipped in aroma-tight heat sealed mylar Steepologie bags. The bags are re-sealable.

How can I order teas to be mixed together?

Since all teas are individually packed we are unable to do this, but you can mix them yourself once the tea arrives.

How can I obtain a forgotten login and/or password?

Your login is the email address you used to apply. To have your password resent, click on the "Forgot your password?" on the "MY ACCOUNT" page in the header of our website.

Where are you located?

Our retail location is at 1905 4th Ave Seattle WA 98101 (steps from Pike Place Market).

What are your hours?

Our retail location is open every day from 7:30 am to 6 pm (open Saturday and Sundays from 10 am to 6 pm).

I have questions - how can I contact you?

Click on the green help button in the lower right hand of our website and we'll get to you pronto!

Where are your teas from?

Our teas are sourced from around the world (China, India, Japan, Egypt, Sri Lanka, etc.) and all blending is done in the United States.