How to order
Once you’ve filled your cart with your favorite teas, proceed to checkout to see a list of the items in your pending order, along with a breakdown of the total cost. This is also the time when you’ll be able to apply any qualifying discount / promo codes and see credits deducted from your order total. Click on Checkout where you’ll be prompted to provide your payment information and confirm your shipping information.
We'll send you a shipping notification email (if you provide your email address) upon shipment.
When will my order ship
Orders are shipped Monday through Friday, excluding Holidays. Steepologie Teas is a small batch artisanal blender so every batch blended and packed for the very best quality and freshness. Our handling time is 1-3 business days in addition to your shipping time.
We utilize different shipping carriers to provide you the best possible service. However, from time to time we are awaiting fresh ingredients or may be in the middle of blending a fresh batch of a tea you ordered. Thus, there are some occasions where it takes a little longer to ship an order. You can always contact our Customer Support team with questions.
Problem when ordering
Most errors at checkout are resolved by confirming that your shipping and payment information is up to date and accurate. If you’re continuing to experience errors at checkout, a Customer Service Team Member can help you via phone, text or chat!
See and manage your cart
To see and manage the contents of your cart, click on the cart icon at the top right corner of your screen. From there you can adjust item quantities, remove items and add a note to your order.
Sales tax charges depends on the address of the person receiving the item. We charge the sales tax as required by law based on the shipping destination. We'll only collect tax amounts during checkout as required by law, which may include both merchandise and other services such as gift wrap and shipping.
Order delivered, not received
Sometimes, orders are prematurely scanned as delivered and may still be held at the carrier's office for pick up. We ask that you please take the following steps before we investigate further
- Check with your neighbors, roommates, property manager, or front office
- Search around your porch or property in case the package was placed in a secure and hidden location
- Confirm with your delivery provider to see if the package was held
If these steps don't help your find your order, please allow 10 calendar days for it to be delivered or returned to us.
If you don't receive your order or an email from us in this time frame, please reach out to Customer Service. Steepologie Teas cannot be held liable for packages that are stolen or misplaced once they have been successfully delivered. Please contact your carrier to file a claim for your missing package.
Our shipping teams package every order with the utmost care and attention to detail - for example, each item in your order is weighed / counted in at least 3 separate process points of fulfillment in order to ensure the highest degree of accuracy!
That being said, oversights do happen on rare occasion, and our Customer Service team would be happy to assist with any instances where an item is missing from your order. Please provide your order number and the information of the item missing when contacting us and we will take it from there! Our Customer Service team may ask for pictures and other information to validate any claims.
Pre-orders, backorders and waitlists
Our Teas, Herbals and Blends are handcrafted and small batch blended. This means that from time to time your favorite tea or herbal might be delayed. In the event that your tea or herbal is backordered, you will be placed in que to receive the freshest batch when it returns into the warehouse. If you see there has been a delay in shipping you can always reach out to customer support to inquire, ask to replace for another tea or herbal that is in stock or continue to wait in que for your favorite tea or herbal.
You can send a Steepologie eGift Card through our website, which will be delivered via email to the email used during checkout within 2 hours of ordering (you can use your email address and forward to recipient or use their email address to have it emailed directly to them). Please check your spam folder in case it auto filters. Purchased Gift Cards never expire.
Some products include a free bonus item gift card for a dollar amount off a certain spend limit (e.g., $25 off when you order $50 in tea). These are free items that have no cash value and may have an expiration date due to their unique nature.
Changing shipping address
Steepologie processes orders as quickly as possible, which means we may not be able to update shipping addresses before packages are processed. Once an order is shipped, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address.
If you need to update your shipping address and your order hasn't shipped yet, please reach out to our Customer Service team with your order number and new address as soon as possible!
Changing payment method
The payment method chosen for an order cannot be changed once an order is placed. If the order has not yet processed, Customer Service may be able to cancel the order for you. If you'd prefer this option, please reach out to Customer Service as soon as possible with your order number and email address. Note that we cannot guarantee you'll be able to re-purchase items in your order, as each item will need to go through our re-stocking process.
Requests for order cancellations can but placed through Customer Support solely online through our chat function which creates a ticket (you cannot text, call or reply to marketing emails to start a return).
Please note, we cannot guarantee cancellation of orders. This is especially true during the months of November and December when extra staff is hired to quickly process orders.
Even if there is a gap of several days between placing the order and it shipping, the orders have been pulled and packaged and placed in shipping containers for shipping, making it impossible to sort through to retrieve. You can return your unopened order within 7 days for a full refund minus the shipping cost. Thank you for your understanding!
We offer USPS, Fedex and UPS shipping in the United States where available. We offer USPS International, UPS Global and DHL shipping for international shipments. All available shipping options are shown during checkout prior to payment.
PLEASE NOTE: THERE IS A 1-3 BUSINESS DAY HANDLING TIME. ANY EXPEDITED SHIPPING IS APPLICABLE AFTER THE HANDLING TIME NOT FROM THE DATE OF ORDER.
All orders are offered Shipping Protection for $0.99. This covers packages that are lost, damaged, or stolen during transit. Coverage takes effect immediately following checkout and continues until your package is delivered to your doorstep/mailbox. Any claim made for a lost or stolen package during transit must be made within 10 business days of shipping date. Any claims for damage during transit must be made within 1 business day of delivery with photographic proof of the product and packaging. Claims must be made via the chat function in the lower left corner of our website, which creates a ticket (claims cannot be made via phone, text or by replying to a marketing email).
We email or text (depending on your selection) tracking information when each order is fulfilled. Alternatively you can track your order by visiting your Account and clicking on your order.
All orders are shipped from our warehouse in Austin, TX in the USA. Packages shipped with standard shipping typically take 2-5 business to be delivered. International shipments can take an additional 1 to 2 weeks. All shipping estimates begin from the time a package is scanned into transit upon pickup.
Steepologie Teas is not affiliated with USPS, UPS or Fedex and delays, scanning and failure to deliver on their end is in no way connected to Steepologie Teas. Once a package has left our facility all communication on transit times will have to go through the carrier. The only exception is when a package is returned to our facility.
Online returns are accepted within 14 calendar days of receipt of delivery. Returned products must be sealed and in original condition, unused and in tact. Customers are responsible for return shipping costs unless the shipping error was on the side of Steepologie Teas.
You must retain all tracking information until Steepologie Teas has confirmed your return and processed the return. Steepologie Teas is not liable for claims of items returned to the warehouse without proof of tracking. Please ship your return to the address on the shipping label only. Steepologie Teas is not responsible for carrier errors or delays, we do not have any access to UPS, USPS, FEDEX or DHL systems and cannot contact for assistance once an item is shown to have been successfully delivered.
Please allow 5 business days for your refund to be processed by your banking entity.
Taste profile returns
Our Support Team is available to make suggestions via phone, text or chat. This does not mean in anyway that a customer is required or pressured to purchase the suggested tea. It is, A Suggestion. Therefore, we cannot accept a return of opened product that a customer does not care for due to a Team Member suggestions. Also, you can order tea samples so you can try a small amount if you're unsure of a taste profile.
Hopefully you can find a friend or family member that will love the tea and you can kindly gift it! Thank you for your understanding.
Ordered wrong tea
If you just placed your order, have confirmed that the tea has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your tea has already shipped or was delivered, please submit an exchange / return request per our return policy so we can understand how to make it right.
Each order can have just one discount / promo code applied
Applying post purchase
If you'd like to apply a discount / promo code to an order you've already placed, please reach out to our Customer Support team immediately. Provide them with your order number and the promo code you'd like to use.
Note that we cannot guarantee we'll be able to retroactively apply the discount to your order, as each discount / promo code has unique terms and conditions. Also, we cannot apply any such codes to orders that have already shipped.
Code not applying
Not all discount / promo codes are eligible to use on all items.
If your code isn't working, double check the terms and conditions to be sure your order is eligible. If some items in your cart are eligible for the applicable discount, then only those items will receive the discount.